Frequently Asked Questions

At Fone Expert, we are committed to providing our customers with high-quality products and exceptional service. Our warranty policy is designed to ensure that you have a seamless experience with our products. Below are the details of our warranty policy: 1. Warranty Period: All products purchased from Fone Expert are covered by a limited warranty for a period of 30 days from the date of purchase. 2. Coverage: During the warranty period, Fone Expert will repair or replace, at our discretion, any product that is found to be defective due to faulty materials or workmanship. 3. Repair Standards: All repairs conducted under warranty will be performed to the highest standards by our trained technicians. We utilize genuine parts and follow manufacturer specifications to ensure the integrity and functionality of your device. 4. Exclusions: Please note that the warranty does not cover damages caused by accidents, misuse, neglect, unauthorized repair, or any other cause beyond normal usage. Evidence indicating such damage will void the warranty. 5. Warranty Claim Process: If you believe your product is eligible for warranty service, please contact our customer service team immediately. You may be required to provide proof of purchase and describe the issue with your product. 6. Resolution: Upon receiving your warranty claim, our team will assess the situation and determine the appropriate course of action. This may include repair, replacement, or refund, depending on the nature of the issue. 7. Customer Responsibility: Customers are responsible for ensuring that their product is used and maintained in accordance with the manufacturer's instructions. Any damage caused by improper use or care will not be covered under warranty. 8. Limitation of Liability: Fone Expert's liability under this warranty is limited solely to the repair or replacement of defective products as outlined in this policy. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products. 9. Non-Warranty Repairs: For repairs not covered under warranty, Fone Expert offers a range of repair services at competitive rates. Please contact our customer service team for more information. 10. Modifications to Policy: Fone Expert reserves the right to modify or update this warranty policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Thank you for choosing Fone Expert. We value your trust and are committed to ensuring your satisfaction with our products and services. If you have any questions or concerns regarding our warranty policy, please don't hesitate to contact us.

If you've recently had your iPhone repaired or serviced and received a message indicating that it's not a genuine part, you're not alone. This is a common occurrence that often leaves users puzzled. Here's why: Apple's Serialized Parts: Apple has implemented a system where certain components of their devices are serialized. This means that each part is assigned a unique identifier that is recognized by the device's operating system. When a non-serialized or unauthorized part is detected during a repair or service, the device may display a message indicating that it's not a genuine part. Even Genuine Parts Can Trigger the Message: Interestingly, even if you use genuine Apple parts for your repair, you may still encounter this message. This is because the serialized parts system is designed to detect any alterations to the device's original configuration, regardless of the authenticity of the replacement parts. What to Do Next: If you've received a message stating that your iPhone contains a non-genuine part, don't panic. In most cases, this message does not affect the functionality of your device, and it should continue to operate normally. However, if you're experiencing any issues with your iPhone following a repair or service, it's best to contact the service provider to address the issue promptly. Conclusion: In summary, if your iPhone is displaying a message indicating that it's not a genuine part, it's likely due to Apple's serialized parts system. This does not necessarily mean that the part is defective or that your device is compromised. If you have any concerns or questions about your iPhone's repair status, feel free to reach out to us, and we'll be happy to assist you. We appreciate your understanding and patience as we strive to provide you with the best possible service for your iPhone repair needs.

Why Choose Us? When it comes to repairing your valuable electronic devices, we understand that you have options. Here are just a few reasons why you should choose us for all your repair needs: 1. Expertise and Experience: Our team consists of highly skilled technicians with years of experience in repairing a wide range of electronic devices, including smartphones, tablets, laptops, and more. You can trust us to accurately diagnose and efficiently repair any issues you may encounter. 2. Quality Service, Every Time: We take pride in delivering top-notch service to each and every customer. From the moment you walk through our doors or reach out to us online, you can expect friendly, professional assistance and a commitment to excellence in everything we do. 3. Genuine Parts and Components: We understand the importance of using high-quality, genuine parts in all our repairs. That's why we source our parts directly from reputable suppliers, ensuring that your device receives the best possible components for optimal performance and longevity. 4. Fast Turnaround Times: We know that you rely on your devices for both work and leisure, which is why we strive to provide quick turnaround times on all repairs. In many cases, we can even offer same-day or next-day service to get you back up and running as soon as possible. 5. Competitive Pricing: While we may offer premium service and quality repairs, that doesn't mean you have to break the bank. We believe in offering fair and competitive pricing for all our services, ensuring that you receive exceptional value for your money. 6. Customer Satisfaction Guarantee: Your satisfaction is our top priority. If for any reason you're not completely satisfied with your repair experience, let us know, and we'll do everything we can to make it right. Your happiness is our success. 7. Convenient Locations and Options: With multiple convenient locations and flexible service options, including in-store repairs, mail-in service, and on-site repairs for businesses, we make it easy for you to get the service you need, when and where you need it. 8. Environmentally Conscious Practices: We are committed to sustainability and environmentally conscious practices. That's why we strive to minimize waste and recycle whenever possible, ensuring that our repair processes have a minimal impact on the planet. Choose us for your repair needs and experience the difference firsthand. From smartphones to laptops and everything in between, we've got you covered. Get in touch with us today to schedule your repair or learn more about our services.